Chicago · Airbnb, VRBO & direct-booking hosts

Guest messages answered 24/7, without the 3am alerts.

Tenure is an AI-first assistant for short-term rental hosts. It answers guest messages, calls, and texts around the clock, coordinates cleaners and turnovers, replies to reviews, and gets a human on the phone when a guest has a real problem. From $29–$49 per unit per month.

Hear it for yourself. Enter your website and in about 30 seconds you get a working demo receptionist for your business: a free phone line that answers as you, trained on your own pages. Or call or text (779) 599-0394 and hear Tenure answer for us.

✓24/7 guest messaging✓Human dispatch for emergencies✓From $29/unit/mo✓14-day pilot
tenure — your assistant
online
Assign a task…
The problem

Hosting is a 24/7 job. You don't have to be.

Guests message at 11pm on a Saturday. Cleaners cancel. Something breaks. Here's what Tenure takes off your plate.

A property professional handing a key to two people outside a home.
Illustrative stock photography
01

Every guest expects a fast reply.

Check-in questions, WiFi, parking, early check-in, late checkout. Across every platform and every unit, at any hour.

02

Turnovers depend on one text thread.

Cleaner schedules, confirmations, reroutes when someone cancels, damage reports. It all lives in your phone.

03

Generic chatbots don't know your place.

A bot that doesn't know your door code process, your quiet hours, or your go-to plumber creates more work, not less. Tenure is trained on your properties.

Meets you where you are

No new app. No chat window. Just work, everywhere you already are.

Tenure doesn't live behind a login. It emails, texts, calls, joins your Zooms, and sits in your Slack — just like a real employee. You never copy-paste context into a chat. Things happen where they actually happen.

✉
Email
Replies from a real address
☎
Phone
Picks up. Makes outbound calls.
💬
Text / SMS
On your cell, same thread
#
Slack & Teams
DMs, channels, @mentions
◎
Meetings
Zoom, Meet, in-person notes
▦
Calendar
Books and confirms directly
Airbnb inbox ↙ inbound
Guest: "WiFi isn't working." → Tenure (34s): "Password is 'harbor2026' — if still down, restarting the router now…"
Phone call ↗ outbound
"This is Marcus from Harbor Hosts — calling to dispatch a plumber to Unit 402, the guest has a baby and no hot water."
SMS to cleaner ↗ outbound
"Hey Carla — turnover at 4B is now at 3pm, not 1pm. Guest extended. Confirm?"
Owner statement ↗ outbound
Monthly report emailed to 47 owners. Formatted per each owner's preference. Questions routed back to Tenure.
✓ No new software for you to learn✓ No copy-paste. No "give me the link again."✓ Works like a colleague, not a chatbot
How Tenure works

AI-first. Humans on demand. One shared memory.

Our AI is trained on your business and handles 90%+ of the work. When judgment matters, a vetted human expert steps in — on the same task, with the same context. No handoff, no re-explaining.

Layer 1 · AI operator

Trained on your business.

Reads every email, meeting note, and document. Builds a living knowledge graph of your people, clients, preferences, and history. Runs 90%+ of tasks end-to-end.

  • scope94% of tasks
  • speedseconds to minutes
  • memorypermanent
↔
Layer 2 · Human expert

On call. On the same thread.

Vetted specialists — EA leads, licensed TCs, clinical coordinators, paralegals — step in when nuance, judgment, or a real signature matters. Same context, same thread, no briefing.

  • scope6% of tasks
  • speed< 15 min
  • vettingNDA'd, US-based
↔
Layer 3 · Shared memory

Knowledge that compounds.

Every message, decision, and edge case feeds back into the graph. The AI gets smarter about your world every week. Humans don't re-learn; they inherit.

  • graphper-org, portable
  • accessrole-based
  • auditevery touch logged
↳ AI drafts → human reviews edge cases → outcome returns to the graphtenure.run / loop.v2
Why Tenure

You've been choosing between speed and judgment. Stop.

The old way

A human VA, or a chatbot.

  • ×Replies in hours, not seconds.
  • ×18-month tenure, then you start over.
  • ×Knowledge walks out the door on the last day.
  • ×Or: a chatbot that doesn't know your world at all.
  • ×No one to call at 2am.
  • ×Every new hire is a six-week ramp.
Tenure

AI-first, human-backed, memory-permanent.

  • ✓Replies in seconds, 24/7.
  • ✓Knowledge compounds, never churns.
  • ✓Trained on your world, not the internet.
  • ✓Human expert on the same thread for judgment calls.
  • ✓Every touch audited, every decision recoverable.
  • ✓Onboards in 48 hours, ramps in a week.
What it runs

What Tenure runs for your rentals.

GUEST

24/7 guest messaging

Pre-stay, mid-stay, and post-stay messages in your voice, in the guest's language.

AI-firstHuman: complaints & escalations
CLEAN

Cleaner & turnover coordination

Schedules, confirms, and reroutes cleaners. Damage reports logged.

AI-firstHuman: cleaner conflicts
VENDOR

Emergency dispatch

Lockouts, plumbing, HVAC, noise. AI triages, and a human calls the vendor.

AI-firstHuman: dispatch & follow-up
REVIEW

Review replies

Every review gets a personal reply. Negative reviews come to you with a proposed response.

AI-firstHuman: negative reviews
BOOKING

Inquiries & booking questions

Answers pre-booking questions fast so good guests don't book somewhere else.

AI-firstHuman: edge cases
OWNER

Owner reporting

For co-hosts and managers: monthly statements and maintenance logs, formatted the way each owner likes.

AI-firstHuman: owner escalations
Pricing

One hire. Priced like software.

No recruiting fees. No ramp cost. Cancel anytime. Every plan includes human-expert time when you need it. Not sure yet? Get a working demo receptionist for your business in about 30 seconds, free.

Host
$49 / unit / mo
1–9 units
  • 24/7 guest messaging
  • Review replies
  • Cleaner coordination
  • Human dispatch: 1 call/unit/mo
Choose Host
Manager
$29 / unit / mo
10–99 units
  • Everything in Host
  • Owner reporting
  • Emergency vendor dispatch
  • Human dispatch: unlimited
  • PMS bi-directional sync
Choose Manager
Portfolio
Custom
100+ units
  • Everything in Manager
  • Brand-voice training
  • Multi-region coverage
  • Dedicated dispatch pod
  • SLA & audit reporting
Choose Portfolio
Questions

Before you hire.

The Host plan is $49 per unit per month for 1–9 units. The Manager plan is $29 per unit per month for 10–99 units. 100+ units is custom. Start with a 14-day pilot: if we don't save you time, you don't pay.

Don't take our word for it. Hear it for yourself.

Enter your website and in about 30 seconds get a working demo receptionist for your business, on a free phone line that answers as you. Call it, test it, try to trip it up. When you like what you hear, start a 14-day pilot on one workflow. If we don't save you time, you don't pay.

Proof first: the demo is free, is ready in about 30 seconds, and the phone number above is Tenure answering live.